Rules for Making Changes to Payout Details
1. General Provisions
To ensure the security of funds and prevent unauthorized actions, any changes to payment details in orders placed on the ChamXchange.com platform are only possible after user identity verification.
All data adjustments are carried out manually, following strict protection measures and the internal verification procedure.
2. How to Update Payment Details
If an error was made during order creation or if the payment details for receiving funds need to be updated, such a change is possible only via the email address specified when submitting the order.
This requirement confirms that the request originates from the actual owner of the order.
Procedure:
Send an email from the same address used when creating the order.
Include your order number in the subject line.
In the message body, provide: – the new payment details; – confirmation that you have read and agree with the Refund Policy ChamXchange.com. After receiving and verifying the request, the operator will manually update the information and complete the transaction using the new details. 3. If the Email Does Not Support Outgoing Messages If the email address specified in the order cannot be used to send messages (for example, it is a “notification-only” address), the update is possible after additional verification. Verification procedure: Contact the operator via the online chat on the ChamXchange.com website. The service will send a confirmation code to the email specified in the order. Enter the received code in the chat with the operator. After successful confirmation of email ownership, the operator will be able to update the order details. 4. If an Incorrect or Temporary Email Was Provided If an incorrect or temporary (one-time) email address was used when creating the order, the update of payment details is possible only after video verification of the transaction. This procedure confirms the user’s identity and prevents fraudulent activities. Video requirements: • The video must be recorded on the same device used to make the payment; • The following information must be clearly visible on the screen: – sender’s address; – transaction hash; – amount, currency, date, and time of transfer; – wallet or exchange transaction history page; • Refresh the page before recording; • The video must be at least 10 seconds long with clear image and text; • Upload the video to Google Drive and provide a public link to the operator via online chat. After verifying the data, the specialist will manually process the request and update the payment details according to the provided information. 5. Additional Conditions • All requests for updating payment details are processed only during support working hours. • The Service may request additional verification if there are doubts about the authenticity of the request. • Updates may be temporarily suspended if suspicious activity is detected, until the internal review is completed. • ChamXchange.com reserves the right to refuse modification of payment details if the above requirements are not met. 6. Final Provisions ChamXchange.com implements a comprehensive set of measures to protect users and ensure transparency of all financial operations. Following these rules guarantees the safety of funds and the accurate processing of your exchange orders.
In the message body, provide: – the new payment details; – confirmation that you have read and agree with the Refund Policy ChamXchange.com. After receiving and verifying the request, the operator will manually update the information and complete the transaction using the new details. 3. If the Email Does Not Support Outgoing Messages If the email address specified in the order cannot be used to send messages (for example, it is a “notification-only” address), the update is possible after additional verification. Verification procedure: Contact the operator via the online chat on the ChamXchange.com website. The service will send a confirmation code to the email specified in the order. Enter the received code in the chat with the operator. After successful confirmation of email ownership, the operator will be able to update the order details. 4. If an Incorrect or Temporary Email Was Provided If an incorrect or temporary (one-time) email address was used when creating the order, the update of payment details is possible only after video verification of the transaction. This procedure confirms the user’s identity and prevents fraudulent activities. Video requirements: • The video must be recorded on the same device used to make the payment; • The following information must be clearly visible on the screen: – sender’s address; – transaction hash; – amount, currency, date, and time of transfer; – wallet or exchange transaction history page; • Refresh the page before recording; • The video must be at least 10 seconds long with clear image and text; • Upload the video to Google Drive and provide a public link to the operator via online chat. After verifying the data, the specialist will manually process the request and update the payment details according to the provided information. 5. Additional Conditions • All requests for updating payment details are processed only during support working hours. • The Service may request additional verification if there are doubts about the authenticity of the request. • Updates may be temporarily suspended if suspicious activity is detected, until the internal review is completed. • ChamXchange.com reserves the right to refuse modification of payment details if the above requirements are not met. 6. Final Provisions ChamXchange.com implements a comprehensive set of measures to protect users and ensure transparency of all financial operations. Following these rules guarantees the safety of funds and the accurate processing of your exchange orders.